56 Responses

  1. Joe
    Joe June 20, 2012 at 4:09 am | | Reply

    UM… No I wouldn’t even touch this pump with a ten foot pole if there were no clear-cut return policy.

    1. Bernard Farrell
      Bernard Farrell June 27, 2012 at 6:51 am | | Reply

      Joe, I had a chance to visit with Tandem last week. They will have a return policy on their site before they ship models. I think they were surprised that folks wanted this info already!

    2. Chris Veloon
      Chris Veloon August 23, 2012 at 12:35 am | | Reply

      What pump do you have that you like so much….i was a past cozmo user and am quite unhappy with the replacement I chose….i am in the market for another in a year and have been following the tandem news

  2. Mary C
    Mary C June 20, 2012 at 5:09 am | | Reply

    Hi Mike, I jumped at the chance to try out the T:Slim on my 15yo daughter the minute Laura B posted Tandem was scheduling pump trials at the upcoming CWD conference in July. Yeah I know a short trial (don’t know if it’s with saline or just button pushing) isn’t the same as a real life, in the trenches shake down. But you gotta admit, a teenager is more likely to feel comfortable with Ipod-like technology than, well EVERYTHING else currently on the market. If she isn’t embarassed pulling it out of her pocket, maybe she’ll actually do it.

  3. Scott E
    Scott E June 20, 2012 at 5:14 am | | Reply

    I was shocked to see the announcement that Tandem is now taking orders, when not a single person has had a chance to actually touch and feel and try this device. There is certainly an appeal to the hi-tech crowd who always needs to have the latest gadget, but this is more than just a toy. Lives are at stake. Would doctors offices order them to offer as trials for their patients? That’s the only real purchaser I could see right now.

    The pump uses nonconventional technology. Touch screens (read accidental presses, erratic behavior if wet, can’t use with gloves on…oh, and I read a blog post yesterday about how lancet-calloused fingertips don’t always work well with touchscreens), a dosing/delivery system other than the conventional plunger/piston method, and plenty of other “untesteds”. I have yet to see a patient’s review of the device.

    I understand Tandem’s strategy: they are so confident they’ve created what they believe is the perfect pump. They also are an investment-backed startup without the backing of medical giants Medtronic or Johnson & Johnson (Animas’ parent company) and can’t afford such a return policy. Maybe their product really is perfect, I don’t know. But there needs to be some level of assurance to get people to switch from tried-and-true to the new guy.

  4. Tony Rose
    Tony Rose June 20, 2012 at 6:09 am | | Reply

    I was just saying in my show last week that I give them 2 years. It all comes down to patients taking a big risk with switching to the TSlim. Now with this news I am 100% confident in my prediction. Unless someone has 100% DME coverage and just wants to try the latest technology, I don’t see anyone switching from Animas or MM to take the chance.

    Now if they went to market with a fully integrated CGM (Dex) and pump combo, that may help get patients to switch, but in the current state, they have no shot.

    1. Terry
      Terry June 20, 2012 at 9:32 am | | Reply

      Even a person with 100% DME coverage takes a significant risk. Once you purchase the pump, it’s unlikely that the insurance company will consider paying for another pump before the 4 year warranty runs out. You’re risking 4 years of health consequences by compromising an important tool in your diabetes management toolbox. That is, unless, you can afford to pay for another pump out-of-pocket.

    2. Marcus
      Marcus June 20, 2012 at 10:13 am | | Reply

      I agree completely about the CGM. Without that, I feel like it’s an extremely well dressed version of yesterday’s technology. I do have great insurance and would try out the newest stuff, but without CGM, this doesn’t qualify for newest stuff to me.

  5. Bernard Farrell
    Bernard Farrell June 20, 2012 at 6:25 am | | Reply

    Words fail me. I can understand that a small company doesn’t want to accept returns, because these medical devices can’t easily be reused by another patient. But when you combine this with Tandem’s apparent reluctance to let people have a loaner for a week, that’s a really, REALLY, bad decision.

    I’ve been considering ordering a Tandem, this combination of decisions makes me think that it’s worth waiting for them to change their mind on one of these. Pumps are complex, challenging, devices. Asking users to take this large leap of faith without any safety net is really unacceptable.

  6. Katie Clark
    Katie Clark June 20, 2012 at 6:56 am | | Reply

    Been pumping for 15 years. Tired of Medtronic’s ‘nothing new’ form factor in the last 10 years. Daughter has done Animas (back in 2004 and it didn’t go well) & Medtronic and she has Omnipod now (I’m not happy with tubeless pumping when you don’t have that darn PDM with you). We’ve done medtronic and Dexcom CGMs too – I’ve never, in 15 years, returned a single device within 30 days.

    I ordered tSlim on 6/11.

    Scott said: “when not a single person has had a chance to actually touch and feel and try this device.” I’ve touched it at a technology conference and if I lived near San Fran or Boston – would have been in their user beta testing (they’ve had 2 or 3 rounds of it, the most recent in late Apr –> May).

    Of course, I am a IT nerd as a profession, and I adjust to change/challenges easily. It’s part of my life.

    I also have 100% DME since I’ve met my deductible for year.

    I personally don’t see this as a show-stopper for myself. I can see how others might.

  7. Mike
    Mike June 20, 2012 at 7:38 am | | Reply


    I understand what you are saying and you really are in a no lose situation since you are 100% DME and hit your deductible. I also get, that you like the newest toys and gadgets, because I’m the same way. (Although, I too have an Omnipod and don’t necessarily agree with the PDM argument, but that’s another topic).

    However, I think the bigger point here is that there is a “whoa wait a minute, what?” feeling when a new company enters a market with something as personal as an Insulin Pump and right out of the gates they don’t offer any sort of a return policy. Even more unsettling is the explanation Mike noted above : “Tandem spokesman Steve Sabicer says there’s no refund policy once a pump is purchased, and that’s an industry standard.” Obviously, blatantly untrue.

    The immediate question that comes to mind for me is : How financially stable is this company? Obviously, a return will impact the Net Sales of the company, which will then impact the Profit/Loss. By not allowing returns right out of the gates, I’m concerned that Tandem is really desperate to sell these pumps and sell them quickly.

    Admittedly, I’m not interested in the tSlim because I would never go backed to tubed pumping unless I had to. However, if I were interested in a tubed pump, I would definitely be all over this thing. BUT, given the news that there is a no return policy, I would force myself to wait a bit because the last thing I would want is a cool looking insulin pump a couple years from now that has no support and eventually would be rendered useless because of the company going belly up.

  8. Terry
    Terry June 20, 2012 at 8:03 am | | Reply

    I’ve been wearing insulin pumps since 1987 and was excited to see a maverick pump company come out with a pump not only focused on doing its basic job well but doing it with style. Tandem appears to have worked long and hard asking diabetics what they want in a pump. They brag about the number of user studies they’ve devoted to this pump during development.

    I called them in the last two weeks eager to get set up for a purchase this fall when my current pump warranty runs out. When I asked about trial runs and a 30-day money back guarantee I couldn’t believe their answer. I was so incredulous that I repeated the same question several times to the poor customer service rep. I finally got a call back from the customer service supervisor who told me that indeed, Tandem will not offer a trial period and will not have a 30-day money back guarantee.

    I pointed out that they are asking me to make a 4 year commitment (their warranty period) while they are not willing to take any matching risk with me. I told them that their stance implies that they are not confident in their product. I thought later that I should have said that this misguided policy decision is like marrying someone without going on even one date!

    I’ve purchased many pumps in my 25 year pump career and have never returned one. The pumps all performed well enough. But with Tandem’s breakthrough of touch screen selection, keystroke minimization, and reduced size, it only makes sense that the ultimate consumer is taking some additional risks.

    Tandem’s policy with regard to this is anti-consumer and does not speak well of a company that wants to partner with our community for the long run. I’ll wait and see what happens. I may wait another four years to see if this company can survive that long.

  9. David
    David June 20, 2012 at 8:10 am | | Reply

    I want to see new blood in the small pump market so hopefully this won’t hurt Tandem in the long run. I sure don’t see brand new pumpers taking this gamble until word of mouth gets around.

    1. Liz
      Liz June 20, 2012 at 10:33 am | | Reply

      “I sure don’t see brand new pumpers taking this gamble until word of mouth gets around.”

      Actually, I think this will be most appealing to brand new pumpers who have never used a pump before and may not see the point of a 30 day return policy, or a loaner, or anything else experienced pumpers worry about.

      If I was just thinking about my first pump I would be very interested in the Tandem. The touch screen is very appealing and it looks great. But, I worry about the rechargeable battery. That alone immediately limits the life of the pump. Many people are using pumps long out of warranty like the Cozmo or old Minimed 508s. Anything with a non-replaceable rechargeable battery will eventually stop holding a charge. I know people who constantly forget to charge their phones. That would be horrible if you forget to charge your pump and it stops working when you’re out & about.

      If this eventually integrates with a CGMS I might consider it. That would probably be even more of a strain on the battery, running it down faster which means needing to recharge it more often. A rechargeable battery that the user could swap out himself would be a vast improvement.

      1. Anonymous
        Anonymous June 21, 2012 at 8:41 am | | Reply

        99% of new pumpers trust one source: endo referral. Endo’s won’t refer this in my opinion. A FEW of the unknowns

        - no return policy
        - unknown company
        - support staff not even close to medtronic
        - new software
        - no user reviews that I can find

  10. Doug
    Doug June 20, 2012 at 8:26 am | | Reply

    It will be interesting to see how the feedback from the initial very brave users looks. It will also be interesting to see if the policies change over time.

    My Cozmo warranty is up this year but Im unwilling to be a guinea pig under these restrictions ….

  11. Terry
    Terry June 20, 2012 at 8:31 am | | Reply

    MikeH – Congratulations on your independent stance toward Tandem Diabetes Care. Being closer to all the players in this industry, there always exists the possibility of being co-opted when you have a personal relationship with the industry’s representatives. My regard and respect for DiabetesMine just went up a few notches with your independent, forthright, and consumer champion stance. Bravo!

  12. Scott S
    Scott S June 20, 2012 at 8:49 am | | Reply

    Indeed, I’m in agreement with Scott, Bernard and many of the others. I would just add that Korean insulin pump maker Sooil (Dana Diabecare) also offers a 30 day refund policy, as does Japanese insulin pump Nipro, neither of which are huge sellers in the U.S., but they realized if they wish to compete in the U.S. insulin pump space, they must have similar policies as the big players. To some extent, this is arrogance on the part of a startup who has zero market share. Is is a cool pump, yes, but that doesn’t mean they can get too cocky so early in their business. Roche is expected to launch it’s Medingo Solo pump in the not-too-distant future as well, so Tandem’s T-Slip isn’t the only game in town.

  13. Scott Strange
    Scott Strange June 20, 2012 at 8:51 am | | Reply

    My warranty on my Animas is up this year and I was actually considering the t:slim, but this makes me hesitate. I’m moving away from Animas because the pump makes do too much damn work. Not really interested in a pod, so this leaves me with medtronic…

  14. FatCatAnna
    FatCatAnna June 20, 2012 at 8:51 am | | Reply

    Michael – many thanks for this article! I had called up the company a few weeks ago and that sadly was the LAST thing on my mind – ability to return the pump (was I too involved with how Appleish it looked or ????). I just assumed that it would be like any other pump manufacturer – that if it didn’t work out to your liking – you could return it during the time specified time period. Many thanks – striking that pump off my list for replacement of my Animas 2020 (currently no warranty on my pump – and have had s/w issues with that pump right from the start – 2 pumps later over 4 years – hoping this one lasts longer then 2 years until I have enough $$$’s saved in my piggy bank). Maybe by then – Tandem will have changed their mind on their policy – and it’ll be available throughout our big blue marble (currently Americans can only purchase it).

  15. Betty
    Betty June 20, 2012 at 9:21 am | | Reply

    WOW! they want a 4 year commitment, buying a product off a website, without a return policy and NO trial !!!
    That is INSANE!!!
    I get that they don’t want people getting the pump and returning it for any dumb reason, BUT it is a 4 year commitment and THOUSANDS of dollars…. it isn’t a pack of gum for 99 cents that if you don’t like the flavor you just write off the cost.

    Any company producing a quality product should feel confident enough to back it with a trial at the very least, but a 30 day return policy is a no brainer.
    Saying no returns & no trials is usually code for , we think it is likely you might not like it so we are not giving you the option.

  16. Dan
    Dan June 20, 2012 at 11:09 am | | Reply

    There is an old comment: Anything that can go wrong will go wrong! Example, it is the hottest day of the year and the day before July 4th (next check out the day before January 1 and over an extended weekend with the temperature below freezing and plenty of snow). The pump fails! Now what? Who do you call? The better question is how fast can I receive a return, replacement pump so that I can continue to just being me with a functioning insulin pump!!!! Next try being away from home and encounter a failure. These are some of the functional day-to-day challenges facing an individual with a pump!
    Thanks for the info and as always have a great day.

  17. Casabby
    Casabby June 20, 2012 at 11:17 am | | Reply

    I agree with everyone that the no-return policy is a bit scary. One thing that you didn’t address is that the return policies of the other manufacturers aren’t all that great either. As far as I know, the 30-day return period for most pumps starts when the device is shipped. For a new pumper, there may be a week or two delay in getting trained, so in reality the person may only have a week or two or less before the return period is up.

    One of my major concerns with the Tandem is that it is rechargeable instead of using regular batteries. Many new diabetes devices are coming out now as rechargeable and they seem to think that is what consumers want. It terrifies me to think of the day that I go on a trip, forget my pump charger, and then have my pump run out of power. Or it certainly won’t work for someone who likes to go on wilderness trips with no access to electricity. I am perfectly happy with my Medtronic pump that needs a new AAA battery about every 3 weeks. The batteries are small, cheap, I can carry extras with me, and I can buy them almost anywhere.

  18. Mikey
    Mikey June 20, 2012 at 11:56 am | | Reply

    Tandem sales rep told me the same, no trial no return! As a new potential pumper, I was really excited about this new pump. But I just can’t take a chance…maybe I will wait and see in the fall once brave pumpers test the t: slim.

  19. Rhonda's D-Blog
    Rhonda's D-Blog June 20, 2012 at 1:09 pm |

    [...] T:Slim does not give refunds. You buy it, you own it. Here’s the blog link I read it at:  . I’ll keep the T:Slim link in the right hand column, but caveat emptor … let the [...]

  20. Bill Woods
    Bill Woods June 20, 2012 at 1:34 pm | | Reply

    I am currently up for a new pump ( still on a Cozmo). I literally have filled out the paperwork for the t-slim and was going to fax it in today!

    Not anymore! This no return policy puts a bad taste in my mouth. I tweeted earlier today that now I feel like this pump is a gamble.

    Dear Tandem want to know my policy? If you don’t change your return policy in the next 30 days… I’m not buying! plan and simple, I’m not getting stuck with a pump company for the next 4-5 years that doesn’t see the value in a fair return policy.

    I am interested to see. As for now my forms won’t be sent.

  21. Teri
    Teri June 20, 2012 at 6:29 pm | | Reply

    The problem with blogs like this is that there is SO MUCH misinformation. I am a pumper and I am considering the Tandem pump. One thing I will DEFINITELY do is NOT take any information taken here at face value and I hope others don’t either. Has anyone actually looked at the company policy on each manufacturer’s website or just taken what you see here as the truth. Or just call a customer service rep and take what they say as the policy. What happens if you try to return a device and find that you can’t return it because you don’t have anything in writing?

    I checked.

    ANIMAS: does NOT have a written return policy and I was told they consider returns on a case-by-case basis. Just try to find on on their website. When you call, you are told it is 30 days, but why won’t they put it in writing on their website and what happens when you get the pump and try to return it? “Um, the guy on the phone told me I can return it within 30 days…” Get it in writing if it exists and post it here! I can’t find anything in writing.

    MEDTRONIC: (from their website)

    Returns & Exchanges
    Return Policy

    There may come a time you will want to return a device or product that does not meet your needs. When attempting to make a return, it is important to keep in mind that:

    Product should be unopened
    Product should be undamaged
    Shipped to you within the last 30 days

    PRODUCT SHOULD BE UNOPENED?!?!?!? All of you people that are saying Tandem should have a return policy so you can try out the pump and return it if you don’t like it. How can you try out a Medtronic pump and then return it in 30 days if you can’t open the box?!?

    Just an example folks. Do your own research.

    1. Bill Woods
      Bill Woods June 21, 2012 at 3:23 am | | Reply

      @Teri You make a good point. Some people did research and have experience returning pumps and others do not. Hence why this article has such importance for novice pumpers and people with diabetes on return policies of new devices.

      “Should be” unopened does not mean “has to be”

      That is the big difference. Tandem gives you no wiggle room on a return of a device that might not personally work for certain individuals.

      Honestly I don’t think I would have a return issue starting on the t-slim pump from tandem. I haven’t used a return policy on any diabetes devices before. But is me.

      My stance on not purchasing a t-slim currently is because of the bigger picture. It’s because I don’t want a no return policy to be an industry standard in the diabetes market. It’s because I know there are people out there with diabetes that might need to return this device and not have the option. I don’t think that is fair.

      I am just in a position were I was actually going to fax in my forms to get the t-slim, now that will wait. Not because I won’t like the device, but because I don’t like the policy.

    2. Mike
      Mike June 21, 2012 at 7:03 am | | Reply

      @ Teri

      Nobody is saying Mike’s post is the end all be all. However, it is good information for PWD’s to have who are contemplating taking the plunge on the tSlim.

      Not sure what pump you are on, but what if you get the tSlim and after using it for a week or two you realize that you don’t like the interface or your other pump better suited your needs? I’m sure we are all hoping that Tandem will look at each situation on a case by case basis, but their rep’s comments certainly are unsettling (if you buy it, it’s yours). Personally, I know 2 people who have switched to a MM pump and returned it within a month and went back to their old pump (both Animas). I also question the future customer experience with Tandem coming right out of the gates saying that there is no returns. Not a good sign for a brand new company with an unproven product, but that’s just me.

      Before slamming a post like Mike’s just realize we are all here trying to help each other and I’d rather have as much information as possible when making a decision like buying a new insulin pump.

      Before lecturing PWD’s on “doing their own research” realize that we are and this blog is part of it.

    3. Judi
      Judi June 21, 2012 at 7:32 am | | Reply

      Exactly, do your research. I returned a device on day 28 and got a full refund. If you have a 30-day money back warranty, at least you have some chance if you totally dislike the product. If you yourself can’t test it out beforehand, it’s unlikely you’ll know if all features are to your liking. Four years is a long time to be stuck with something that just doesn’t work for you.

  22. AmyT
    AmyT June 20, 2012 at 9:20 pm | | Reply

    @Teri – we talked with each company’s official spokesperson and called their hotlines, and this is what we were told. It is possible they lied to us, but that wouldn’t be very smart on their part, would it?

  23. Betty
    Betty June 22, 2012 at 2:45 pm | | Reply

    I received an email this morning from tandem.
    they stated they WILL have a 30 day return policy. it is limited, but you CAN return it with in 30 days now.

    I would ask them for the DETAILS before ordering. But the email I received stated they are now going to offer a 30 day return

  24. AmyT
    AmyT June 22, 2012 at 2:55 pm | | Reply

    @Betty – Aha!! I’d be very surprised if that’s not a response to our story here and all the reader comments. Power of the Patient Voice triumphs!! :)

  25. Mot*@ &%$#r « Rolling in the D
    Mot*@ &%$#r « Rolling in the D June 25, 2012 at 4:47 am |

    [...]  I like my Bolus Wizard, my not-really-integrated CGM, and my predictive alerts.  And I’m not ready to trust [...]

  26. Clarke
    Clarke June 25, 2012 at 7:21 pm | | Reply

    Well over 15 pump companies have come and gone in the last 20 years. I personally have an issue with “relying” on a product that has not been tested in the masses. Sure they tested it on a few hundred people. How about 5000 people? 10,000 people? I would much rather stick with the veteran industry leaders and not put my life in the hands of the rookie.

  27. Clarke
    Clarke June 25, 2012 at 7:23 pm | | Reply

    Just thought of another thing…. Even though my cell phone supposedly “locks” the touchscreen, it pocket calls at least one person every 2-3 days. Tandem will no doubt coin their very own phrase, “The Butt Bolus” when people accidentally activate their touchscreens and get something they did not intend.

  28. Visiting Tandem Diabetes Care and the Missing Return Policy

    [...] opportunity because I had many questions about the pump, its associated software, and especially the recent news about return policies and trials of the t:slim [...]

  29. David
    David June 27, 2012 at 2:28 pm | | Reply

    Give them some time. My guess is that they want to work out some inevitable new company challenges. I suspect they will get some traction from a core group of veteran pumpers. Much easier for them to fix potential problems, if any when only dealing with a core group of experienced users. Looks like a good product but this is not like some new and improved laundry soap – it is a highly advanced piece of equipment with moving parts / complex software. This is also good for the industry in general in that user interface of pumps and medical devices in general could get a much needed kick in the innovation posterior.

  30. Visiting Tandem Diabetes Care and the Missing Return Policy | Diabetes Center

    [...] opportunity because I had many questions about the pump, its associated software, and especially the recent news about return policies and trials of the t:slim [...]

  31. Julia
    Julia June 29, 2012 at 10:52 am | | Reply

    I would prefer if Tandem offered a version that was not dependent on the Touch Screen. For those who are leery about using touch for medical devices… worried about accidental delivery of a bolus by a preteen or teen. It is slender, and if it is really the size of a credit card (looks larger) I’m sure a lot of people would snap this up. Ourselves among them. I would not waste my four-year warranty on this pump; however. I would buy it out of pocket, as it is about $1,000. I would save my warranty for the $8,000 pumps. Minimed may come out with their patch pump before four years is out and a lot of people might want to try these. It’s one thing to be out $1,000; it’s another to have used up your warranty for an $8,000 pump and have to pay out of pocket if you are not happy with the T-Slim. Once this hits the market, we will see plenty of reviews. I would want to wait and see before putting any new medical device on my child.

  32. James Irwin RPh
    James Irwin RPh November 25, 2012 at 4:43 pm | | Reply

    My “promo” of the T:Slim arrived from AADE. This looks very promising. Some of this “pro” and “con”talk seems like marketing talk. As a diabetic educator, pharmacist and consultant the T:Slim is clearly a break through product.

    I will contact them for more information. Animas responds to my questions. Medtronics ” phone reps” seem vague and unsupportive . So I am going to give Tandem and their device a chance . As a pharmacist I am waiting to seem how the new “flat” insulin holding device is filled and what insulin is recommended and how it is reloaded.

    All of these pumps create problems for some children. The constant “real time”
    data changing dose might be troublesome for some patients. Lets look at ease of use and flexibility vs the pathophysiology of T1 and T2D and not act like super shoppers at a mall sale.

    I have thousands of patients who would benefit from simplicity. Removing the need to be trained in analytics, physiology, complex meal plans, effects of exercise would remove stress from their lives.

  33. Sue
    Sue November 30, 2012 at 9:27 pm | | Reply

    I still am at a loss why everyone on this site always talks about warranty end dates and getting new pumps. I have Anthem BC PPO and have a MM pump years out of warranty. I was told I have to wait until my pump breaks before I can get a new one. I got my first MM 506 in the early 90s and now use CGM but the oldest one where I am 40-50 before the alarm goes off at the setting of 80. I would really like the newer technology, but I definitely want a CGM pump.

  34. refijanper
    refijanper April 4, 2013 at 9:27 am | | Reply

    Yaa ofcourse t:slim is a amazing thing. It is the Insulin on Board calculation, and the user-friendliness. It is more reliable and comfortabe and very easy to use. I am fan of it.

  35. Aaron
    Aaron June 22, 2013 at 10:33 pm | | Reply

    For anyone who comes across this discussion, as I did, I wanted to give an update. As of June 2013, there is a 30 day return policy associated with the t-slim. It is explicitly stated on their website..

  36. Kevin Mosier
    Kevin Mosier July 31, 2013 at 3:00 pm | | Reply

    I got my new T-slim today and am very happy with everything. I have been using Medtronic since 1997 with no problems. Do your research before getting any pump, it’s your responsibility !

  37. Dr. Kerr
    Dr. Kerr August 26, 2013 at 5:50 am | | Reply

    Try returning any pharmacy related product to Walgreens! Once it leaves the counter, it’s yours!

  38. David
    David August 28, 2013 at 7:49 am | | Reply

    As one who has never used a pump of any kind. Yet who has been on insulin now for over 60 years. Due to a very brittle form of type 1 diabetes. I have seen lots of things over the years and even after years of hearing my doctor say maybe you should try pumping rather than taking a min. of 5 injections daily to keep your brittle condition under control.

    Back in the early fifties when the condition was first diagnosed, I was told I’d be lucky to live beyond 40 or 50 years of age. I am now over 70 and by the Grace of God, I may have a few more years to struggle with my cross!

    Today I am first taking a serious look at switching to the pump and have spent several hours not as doctor or a reporter but as a patient who has seen more of life than most of you who have posted about your experiences and research about the disease and the Tandem product!

    All companies in the world are evolved primarily in worldly profits and few have much care for anyone but self. As it is written, “you have turned my Fathers house of prayer into a den of thieves”! Now I am not saying the medical providers of the world are all thieves. But in this world all do what they must to make their wordily dollars. It is particularly a curse of the world and especially here in the US

    For me the need of a pump has always been put off due to costs. And now being on Medicare which do not purchase pumps but lease them! Again the concerns being money over real needs! For me I have struggled with what I could afford and often over looked what I needed. So on this day my doctor and I are looking at what is best to make my life a little simpler in these final years! Yet what you all post only leads to making feel I must continue to fear highs and lows and near death experiences for the rest of my life. Whereas the pump might of relived some of those fears. So take care in what you write or say it may have a negative affect on the one who actually must use such a devise just to stay alive.

    I am now looking at 2 possbilietes to convert to trying a pump over injuectins one is Metronic product and the other is the T:slim! Now after reading all your negativity I’m not sure what is the best. Stay on injections as I have or change?.

  39. Laura Sandel
    Laura Sandel October 21, 2013 at 2:04 pm | | Reply

    My daughter purchased the t-slim pump and wore it for 2 1/2 days well it malfunctioned supposedly due to an kink in her line. She changed everything than the put completely shut down and said she had to call customer service. They could not even tell her what was wrong with the pump except that it was broken and she would not get a new one for two days. I called back and demanded to know what the code meant and they told me it was “a software issue”. I have worked with computers all my life, have a brother that’s a software engineer and they can’t tell me why the pump broke after two days. I called back and they promised the pump would be here in one day. Well guess what no pump yet.

  40. PWD User
    PWD User February 10, 2014 at 12:09 pm | | Reply

    Don’t take no for an answer. Anything is possible, and I can tell you that Tandem will take a return after 30 days, but you have to be very persistent and refuse to accept no as an answer.

  41. Jonah
    Jonah March 6, 2014 at 10:29 am | | Reply

    My so has had a tslim for about 7 mos. I would not recommend it or get it again. Unfortunately we are stuck with it for a new 4 yr. insurance cycle. We had a minimed paradigm for 5 yrs. The tslim is cool, sexy, I think I like the usb charging but, for a product five years newer than his last, itt offers very minor upgrades while losing really useful features. No alarm clock and it doesn’t communicate with anything. (That being said I don’t think the FDA should allow these exclusivity agreements between meter companies and pump makers. It harms the patient. But, every other technology seems to be moving away from proprietary ports and connections. All of these pumps should communicate with whatever meter a patient finds works for then via bluetooth.) Never-the-less, Tandem is not providing value by making a pump that does not wirelessly communicate with a meter. Teenagers can sometimes be forgetful or lazy, not go through the extra steps required to manually enter blood sugars esp. when they are not high or low and thus are often improperly dosing. Our 5 year old pump could do this. Why can’t a pump in late 2013? Additionally we have had “exceptional” control with the Tslim: either exceptionally good or exceptionally bad. Strings of uncontrollable highs we cannot make sense of. I am beginning to wonder about the reliability of the cartridge delivery system. They already recalled several boxes that we had. The rep asked if we had had any unusual numbers and, in fact, our son had been nearly in keto acidosis. If not for supplemental shots (which we are still having to resort to more and more frequently) he would have been hospitalized.

  42. J
    J March 6, 2014 at 8:26 pm | | Reply

    I like the T:slim. I love the innovative tech inside the pump, and I’m not talking about the Apple-ish touch screen. It was about time someone came out with something other than a motorized insulin pen with a calculator attached. There are quirks with it, but NO pump is perfect nor compatible with everyone.

    Tandem does have something that is lacking majorly right now in the other major pump companies – customer service. They jump through hoops to help you fight to get a new pump when you need one and your insurer is being difficult to say the least. MM nor Animas were willing to do that kind of leg work for me, they wanted a payment plan instead. Another thing I like is that they are constantly improving their pump based on feedback from users and non-users alike.

    Lack of communication between the pump and a meter is not problem, and if it is, you’re just lazy. Teens with Diabetes need to learn personal responsibility, they need to know the danger and consequences, they must be taught. If they’re not taught, when they get into the real world, they will die – you can’t blame a pump company for it not being integrated if your teen is lazy and not doing what they are suppose to. At the time I was diagnosed I was eleven years old, I understood the consequences of poor control and the possibility of death because my doctor was brutally honest – it was necessary. People protect their precious little snow flakes too much and do not hold them accountable for their actions, it does nothing to help them down the line, it just leads to tragedy with this unforgiving disease.

  43. Jorge
    Jorge September 30, 2014 at 9:14 am | | Reply

    Just to add that Medtronic has a clear return policy, but they are quite far to behave properly in this sense. I don’t want to bore you with the details, but I’ve trying that they return back the money to my insurance company for more than two months and a half, and I even didn’t get to open the box.
    Every time I call they are saying something different, and today (after two months since I sent the pump back), they say that the process was not even started, like if I had to give other additional steps after sending the pump back.
    So I cannot say about other companies, but if you are concerned about the return policy, I would NOT recommend Medtronic at all neither.
    If anyone wants to know more details, you can contact me at

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