3 Responses

  1. Kristin W
    Kristin W May 23, 2012 at 9:58 pm | | Reply

    AMEN to all of that!! There is SO MUCH waste committed by insurance companies. I can’t count the number of times I’ve been forced to participate in disease managment programs on account of my diabetes and then end up educating the stranger on the other end of the phone re Type 1 diabetes, bc 1) They only know about Type 2 diabetes, and 2) they never even asked or cared what kind of diabetes I had in the first place. “Help” me manage my chronic condition – ha! That’s a good one, especially when you don’t even know which one I have and how to manage it in the first place. And all the waste going in to them coercing me via direct mail, then on the phone, then with follow-ups and then all the reporting (to the insurance company, to the employer re how effective their chronic disease management program is, to my physician – butt out of my relationship with my doc, BTW!). I once had my insurance company dog me on the phone for weeks to talk to their chronic condition specialty person, who then asked me what meds I was on, and then I got an 11 page “report” in the mail telling me what (three) meds I was on, Oh, and they assured me my doc got a copy of the same report, because they were “helping” me manage my condition. Um…. thanks….

    It’s just nuts. Use all those resources for something that is helpful, please, or just reduce your costs/price by doing away with stupid barriers and administrative red tape and hoops to jump through. Or by hiring enough real people to answer the phones. Just sayin’….

  2. Michael Ratrie
    Michael Ratrie May 24, 2012 at 7:02 am | | Reply

    Is there anyone in the insurance industry that’s listening to these complaints? Any chance of having a DOC-summit with them??

    I wish my insurance company would pay for customer service that is focused on patient needs, instead of seeing us as square pegs to be pounded into round holes.

  3. Robert Schrichte
    Robert Schrichte May 24, 2012 at 1:39 pm | | Reply

    I wish my insurance company paid for _only expensive major medical procedures________because _having a middle man pay for strips only causes the price to inflate. Please name anything that is “insured” that has declined in price.

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