6 Responses

  1. Seth B.
    Seth B. February 1, 2012 at 7:45 pm | | Reply

    I use the Animas One Touch Ping. I am 2 years into my warranty and the print on the buttons are all worn out. But my pump works fine and I am the only one who presses those buttons so I would be hesitant to swap it out for a new pump unless they start offering the pump/CGM combo.

  2. Michael Hoskins
    Michael Hoskins February 2, 2012 at 2:32 pm | | Reply

    Thanks for this interview, Amy. You’re right: it’s tough to know whether there’s PR spinning or media-sensationalism. But I think you’re interview helps clear up some of that.

  3. Christine
    Christine February 2, 2012 at 5:40 pm | | Reply

    My son has been on the Animas pump for 4 years & I think the company is great, but I am noticing they are not as complimentary or accommodating as they were in the beginning. If the service starts going downhill we will find another pump company.

  4. Mike Wiggins
    Mike Wiggins July 25, 2012 at 2:27 pm | | Reply

    Got a letter from Animas yesterday ( July 24th) on these issues and they asked me to call them – still a year left on warranty. Writing on button totally worn off and buttons are a touch sticky. All no big deal to me, but they wished to send me a new pump after interviewing me. Second time in 4 years they’ve done this so in my opinion they take patient safety very seriously. Great article helps me get a feel for why
    I got a letter. Mike

  5. Gordon
    Gordon January 13, 2014 at 11:14 am | | Reply

    Animus does it’s accounting in India. The two groups do not communicate with each other. Animus is convinced that I owe them an old pump, which I do not. They have refused to ship supplies for six months. I just concluded my last circular conversation with a manager that sounded like a robot. I am switching to a another brand. My copay for the year had been completed last summer. Their refusal to send my supplies has cost me about $1,000.

  6. Alysa
    Alysa October 4, 2014 at 1:34 pm | | Reply

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