21 Responses

  1. tmana
    tmana December 4, 2008 at 3:49 pm | | Reply

    Personally, I’ve had no problems with CVS’s service, and only once did I find expired product (which apparently had been discontinued, but not collected, by the manufacturer). OTOH I have noticed that the CVS stores here have been moving out of the strip malls in walking distance of large numbers of minority residents, and into large stand-alone megastores on car-accessible-only US-highways.

  2. type1emt
    type1emt December 4, 2008 at 5:28 pm | | Reply

    I love CVS, but they do have serious problems with exp.products on the shelves.(look, before you buy)

  3. Andrea
    Andrea December 4, 2008 at 6:08 pm | | Reply

    I haven’t had any problems with CVS. In fact, when I had to buy a prescription that was not going to be covered by insurance they were really helpful about making sure I got the best price. The pharmacist asked if I had AAA, because apparently you can get a discount on prescriptions with your membership. I didn’t even know that. They also let me use my ExtraCare coupons even when they’ve expired. I like that because I usually forget to use them before they expire.

  4. Elijah M
    Elijah M December 4, 2008 at 6:16 pm | | Reply

    I used CVS for years because I liked having the option to send my prescriptions to another store if I found myself away from home and in need of emergency supplies. Because of that, I tolerated their consistently bad customer service, and excessively long wait times. Time and again, I tolerated being told that my prescription would be ready within five to six hours, then showing up a full day later to find that they still had not gotten around to filling it. I also tolerated having to explain to a pharmacist that One Touch test strips and One Touch ULTRA test strips are not the same thing.

    That got kind of old after a while.

    It would be really easy to blame this on the incompetence of a few individuals, but this was a consistent pattern, and I experienced it at over two dozen CVS Pharmacys in multiple states. It became very clear to me that the pharmacy was clearly understaffed and overworked. The way they treated me was a direct reflection of the way they are treated by their corporate supervisors. Obviously, CVS is not a nice place to work.

    I get my prescriptions at Publix now. I never wait longer than a half hour, and the pharmacy staff appear to be genuinely happy in their jobs.

  5. Erin
    Erin December 4, 2008 at 7:10 pm | | Reply

    I don’t use CVS, because I get my prescriptions filled at my student health center (I’m a grad. student), but I do know a few things about them:

    1. They don’t, at least in my area, sell cheap $4 generics like other pharmacies have begun to do (Target, Giant Eagle).

    2. A story recently ran about them in the Kaiser Daily Health Policy Report about an investigation into improper marketing of diabetes drugs to patients. The report can be read here:

    I think like all pharmacy giants CVS has a responsibility to its customers to maintain a certain level of transparency with regards to their relationship with drug companies and physicians. I’m not so sure they’re doing such a good job of this at the moment.

  6. Ashley
    Ashley December 4, 2008 at 9:55 pm | | Reply

    since my insurance changed, i’ve been using cvs. i’ve never had a problem. i like that since i live between two different cities, i can have my prescriptions transferred from home to school. they are never out of anything i need and they area always friendly. but those are cvs’s in small towns in rural areas, so it might be different because of socioeconomic factors.

  7. Jeanette
    Jeanette December 5, 2008 at 12:13 am | | Reply

    I haven’t used CVS – I don’t think they are in my area. I’ve encountered expired drugs at a different store, though. As soon as I notified the staff, they were apologetic and went to pull them off of the shelf. I fill my stuff at a different big chain, and have run into hiccups occasionally.

    My other concern about big-box pharmacies is their treatment of employees.. I’ve heard some horror stories that seem to be labor law violation, but really don’t have anything but anecdotes so I sure won’t spread rumors here. My hunch is that if companies (any company, really) aren’t treating their customers right, they probably aren’t treating their employees well either.

  8. Leslie
    Leslie December 5, 2008 at 8:46 am | | Reply

    My elderly parents use CVS because it’s convenient for them. My mom has been very happy with the service, but then, we all live in a small community, not a big city. Mom uses the Care coupons all the time and feels very confident with her CVS. I hesitate to mention this article to her, would probably make her a little paranoid. I’ll just keep an open ear for any problems she mentions. I think I will tell her to keep an eye on expiration dates though.

  9. L Ferrazzo
    L Ferrazzo December 5, 2008 at 9:18 am | | Reply

    I use CVS and am sorry to hear of this campaign. They have great great deals using coupons and you can get lots of things for free if you work the system. I would hate to think that we would jeopardize this opportunity for people to save money at the CVS through boycotting. I have had no problems with the pharmacy.

  10. Scott Strange
    Scott Strange December 5, 2008 at 10:15 am | | Reply

    I used to use CVS, it was right on the way home from work and was really convenient. However, after an incident where they did not fill a prescription as written, argued with me about why they couldn’t and then the pharmacist told me she couldn’t do business with me anymore when I asked what their regulatory agency was, I took my several thousand dollars a year of business and went to Walgreen’s.

  11. mollyjade
    mollyjade December 5, 2008 at 10:40 am | | Reply

    CVS used to be the only pharmacy within walking distance. My prescriptions were never ready on time. The pharmacist was continually rude to me. They sold me a bottle of insulin that had been broken, and then offered to let me buy a second one at full price since my insurance wouldn’t cover more than one vial a month. They gave me the wrong size syringes. They would only give me 100 strips a month even though I needed a 120 (150 was “more than a month’s supply”). I’ve had so many problems with them at so many locations that I refuse to go there anymore.

  12. Wade
    Wade December 5, 2008 at 3:22 pm | | Reply

    Whatever happened to voting with your dollar? If CVS is cutting it for you, stop shopping there. Why start a campaign?

  13. Windy
    Windy December 5, 2008 at 5:31 pm | | Reply

    I love them! Never had a problem! I’m not really loyal to them though, I transfer all the time when other pharmacies do the $25 giftcard deals… whatever stretches my dollars these days!

  14. Elijah M
    Elijah M December 6, 2008 at 9:18 am | | Reply

    Wade: I don’t think you fully grasp the concept that you extol. One person alone voting with their dollar accomplishes nothing. When that person shares that vote, and their reasons for said vote with others, the business that is effected by it is far more likely to be impacted; and as a consequence, improve their policies. When that happens, we all win. Even you!

  15. nonegiven
    nonegiven December 6, 2008 at 1:26 pm | | Reply

    They recently took over my pharmacy benefit (Caremark) I’ll let you know.

  16. Dennis
    Dennis December 7, 2008 at 8:57 pm | | Reply

    Well, I’ve had nothing good things to say about CVS myself and others that use them..

    Alot of agatation is being brought up from Unions wanting to get into their stores..Much like Wal Mart, but Let’s face it most taht work there are clerks and making $7-$10/hr is the norm so live with it..
    The Unions all be Ruined The Auto Companies to just about everything else they get into..

    They tried to Get into Our Limo Company in Chicago and if they had? Most would not have been able to work more than 8 hr days for $12 hr vs Being able to Work 12 + hr days and make alot more..and we spend 50 of the tiem just sitting round anyway.. so we really only Drive/work 6 hrs out of every 12 anyway..

    I think all Lower wage jobs should be able tow ork more than a 40 hr week for Reg. pay and not be limited to the 40 hrs….Rather work 60-72 hrs wk at one job than have to go have 2..


  17. Jackie
    Jackie December 8, 2008 at 1:51 pm | | Reply

    There is a CVS close to both my home and office so I go there, albeit grudgingly. Walgreens is out of the way and I’d have to drive to Target (and end up buying more than just my prescriptions there). I’ve found expired ketone strips twice. The diabetes supplies are locked up at the one near my office and no one ever knows who has the key. I have had ot fight with the pharmacy tech interns about the shelf life of open insulin. They insisted that my one bottle of Lantus was good for 2 months because my rx was for 15 units a day. When I switched to the pump, I needed novolog in vials, not pens, which was a VERY DIFFICULT concept (I had a new prescription for the vials, they just didn’t understand that there was a reason I needed vials, not pens).
    I order everything else by mail, but after fedex left insulin at the wrong address, I will only fill that one in the store. If only my small neighborhood pharmacy didn’t have crappy hours (they close at 6, not open weekends)…

  18. Katie I.
    Katie I. December 9, 2008 at 1:39 pm | | Reply

    I have a BIG TIME PROBLEM with CVS since I got an e-mail about their “Minute Clinic” in which they implied that the services the Minute Clinic provides can help prevent diabetes. I sent them this e-mail:
    I am a frequent CVS customer who received an e-mail concerning the services available at the CVS Minute Clinic. Thank you for informing me of your services.
    Unfortunately, I am writing because I feel compelled to express my dismay at the statement in the e-mail that says, “Knowing your blood pressure, cholesterol and glucose levels can help avoid serious conditions like heart disease, stroke and diabetes.” I request that you clarify that knowing these measurements may help patients avoid TYPE 2 diabetes. As I hope you know, there are two distinct types of diabetes; a patient with Type 1 diabetes cannot do anything to reduce their risk of developing the disease, because Type 1 diabetes results from an autoimmune attack that destroys the insulin-producing cells within the pancreas. This is very different from the cause of Type 2 diabetes, which results from a patient’s reduced sensitivity to insulin, and can be prevented and even reversed by healthy lifestyle habits, such as regular exercise.
    I have had Type 1 diabetes since I was 6 years old, and have heard comments from people who believe I could have prevented this terrible condition. As you know, preventing Type 1 diabetes is impossible. I ask that you clarify your statements concerning diabetes in future publications and e-mail messages, and specify that you are referring to Type 2 diabetes.
    Thank you,
    Katie I.
    They replied with this response, indicating that they weren’t interested in educating the public on the difference between T1 and T2:
    Dear Ms. I.,
    Thank you for your thoughtful comments regarding our Web site. MinuteClinic agrees in full that Type I diabetes mellitus is very different from those with Type II and that those who may come in for glucose screenings all have different needs. However, the average customer is not knowledgeable about these distinctions. Therefore, when reaching out to the general public, it is important to cast a wide net and be sensitive from a health literacy stand point. What I can do is assure you that once a patient enters the MinuteClinic to consult with the practitioner on their screening, the appropriate distinctions are made, a medical history is taken and the the education and recommendations provided are tailored to that patient’s needs.
    We appreciate you taking the time to write and for sharing your astute observation. I will pass this your suggestion along to our marketing staff.
    Georgia Pavoloni, RN, MBA

  19. elmas
    elmas December 10, 2008 at 7:05 am | | Reply

    The cvs i use in CT does a pretty good job.
    Why all the fuss? If they don’t like cvs, can’t they just use another pharmacy?
    Or are they FORCED to use cvs?

  20. Ann
    Ann December 12, 2008 at 1:34 pm | | Reply

    I switched solely to CVS after having major issues with 2 different Safeway pharmacies, as well as Giant. My CVS is very quick with filling prescriptions, and the pharmacist there often works with me to get better prices (esp. at the beginning of the year when my insurance deductible comes into play) on pricey medication. They have also helped me navigate situations where the insurance company did not want to pay for a medication my doctor prescribed.

  21. rob
    rob December 22, 2008 at 11:36 am | | Reply

    Take a look at who is sponsoring this anti-CVS effort; labor unions. Is it a coincidence that CVS has taken a strong stance against unions at the same time this campaign started?

    Do they really want to restore the American dream in the 21st Century, or pressure CVS to bargain with the union?

Leave a Reply