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NewsFlash: OneTouch Ping Meter Product Recall
This just in from Diabetic Investor David Kliff:
“Animas®, the insulin pump unit of Johnson and Johnson (NYSE:JNJ), will be recalling the new OneTouch® Ping™ blood glucose monitor that works in conjunction with the Animas 2020 insulin pump. Apparently 
the problem resides with the Ping and not the insulin pump. When the two units are not synched, communicating with each other, the bolus calculator on the Ping does not work properly. The bolus calculator is used by patients to calculate the correct dose of insulin to deliver with their food intake. According to Animas the problem has been corrected and new units will be sent to replace the defective units.”
Hard to believe, since the Ping is their latest-generation meter that’s supposed to be top of the line. But according to Kliff, this is “not an overly serious issue as the Ping was just approved this past July and has only been on the market since mid-August. Based on everything Diabetic Investor has learned, the issue is software related and Animas is being proactive here not letting a minor issue turn into a major one.” Maybe so, but a bummer if you’re using the Ping.
UPDATE 10/27/08: A company spokesperson tells me the issue is limited to one feature, a bug in the “Easy Carb Calculator” that makes it less than 100% accurate when the meter is not paired with the pump. When the two are paired, everything should work fine. Nevertheless, all existing users will receive notification in the mail and a replacement system asap.
If you are effected, please call the Animas Hotline at (866) 423-4087.
Explore posts in the same categories: D-News Examined, Diabetes Product Parade, Products
Speaking of J&J diabetes-related units… I received in the mail (finally?!) a product-recall letter dated 19 September regarding One Touch Ultra test strips. Apparently a small number of strips of lot number 2829235 give erroneously low readings. This lot number appears to have been consigned to one-25-strip-vial packaging. LifeScan advises customers with strips of this lot number to not use those strips and to contact them at 1-866-249-1281 to exchange them.
Posted by: tmana | October 25th, 2008 at 3:33 pmThey went through that when the 1200 came out — same type of glitch, but this time it was only if you used the Food list. I still haven’t gotten over it and don’t use the food list like I should.
Posted by: kathleen Weaver | October 25th, 2008 at 10:41 pmHi Amy,
Why the picture of the Medtronic remote when discussing the Animas Ping?
Have you been able to confirm this yet?
Posted by: Mom | October 26th, 2008 at 4:54 amOops. The original image was yet ANOTHER co-branded model that came up under “OneTouch Ping.” All set now. Thanks.
AT
Posted by: AmyT | October 27th, 2008 at 7:40 amAnimas is dedicated to delivering the highest level of customer support and quality. To that end, today we are proactively reaching out to our customers using the OneTouch®Ping™ glucose management system to alert them that under certain circumstances, when the meter-remote and the pump are not in communication (not paired or have lost RF communication), the ezCarb bolus function on the meter-remote is not calculating the recommended insulin dose accurately. Please be assured that when the two devices are in communication all OneTouch® Ping™ Meter-Remote calculations, including ezCarb, function as described in the Owner’s Booklet. All OneTouch® Ping™ Pump calculations function as described in the Owner’s Booklet at all times.
We will be sending out new meter-remotes to customers. In the meantime, users can continue to use the current meter-remote. Remember to use the ezCarb calculator on the current meter-remote when it is paired and communicating via RF with the pump.
Questions regarding this matter can be directed to Animas at 877-937-7867.
Thanks for helping us communicate about this, Amy!
Best,
Posted by: Melissa Katz | October 27th, 2008 at 9:36 amMelissa
Hello.
Just thought you may be interested in a new recall information website.
http://www.totalrecallinfo.com
Take care.
Posted by: chris | October 27th, 2008 at 2:21 pmThis explains why my rep said the meter wouldn’t be available til next week, and so delayed the shipping of my pump. I just figured they were on back order.
Posted by: Mandy | October 27th, 2008 at 3:49 pmThanx
Hey,
I currently use the Ping management system. I don’t know why you would have a problem. My pump and meter are always paired when giving insulin using the ezCarb method. So this problem must be effecting very few Ping users
Posted by: Michael | October 28th, 2008 at 6:34 pmIts very easy not to have the meter and pump paired. My sons meter stays home when he goes to the sitter so its not lost or damaged.
Posted by: Tracie | November 4th, 2008 at 5:23 amCorrect Tracie, but why would you use the EZcarb from the “meter” and not be paired to the pump..
Posted by: Michael | November 7th, 2008 at 3:11 pm