Comments on: A Lifetime of Troubleshooting

By: Debbie

Debbie — Wed, 07 May 2008 00:28:42 +0000

I am having trouble with bubble or clogs about 1 to 2 inches in my tubing which cause my bloodsugars to rise. I have tried silhouette, quick set, and rapid D. I also have had my Cozmo pump replaced. I am on low basal patterns of 0.40, 0.35, lunch is 1.0 then back down .45 I was told that wasn’t low enough to cause bubble or clogs. I do keep the insulin out for about 1 hour and do the priming. Total loss what to do. My trainer is running out of solutions as well. help

By: Josh

Josh — Thu, 10 Apr 2008 22:56:27 +0000

In response to Sarah:

I am fairly certain the technology exists. My minimed pump has a bolus calculator, and with the newest model, the ability to receive cgm readings. It would be a minor step to programming the pump to go automatic.

The only real impediment is the manufacturer’s concern about being sued when the device malfunctions. And we all know the manufacturer would get sued.

By: Sarah

Sarah — Sat, 29 Mar 2008 05:41:49 +0000

This is EXACTLY why I refuse to believe that we are even CLOSE to having the requires technology for a “closed loop pump” (yeah right). Keep the lies coming for more money, JDRF. We will see a real cure before we see a closed loop pump. I personally would never trust my life with such a device.

As for Cosmo (Smiths Medical) I also have to sing their praises. Their customer service is superb.

I called for a replacement pump at 6 pm on a Sunday…8:30 am and I had a new pump on my doorstep. Great service each and every time I need it…no hassles…

I do wish diabetes technology was more precise and reliable. For an insulin sensitive “brittle” Type 1 like me, current technology simply not good enough. It’s a nightmare.

By: Bill Woods

Bill Woods — Thu, 27 Mar 2008 23:32:08 +0000

Anytime my sugars don’t go down in the standard time, I automatically change my infusion set.

Some people who are using the 1800 model CoZmo might also be using 90 Degree CLEOS.

Last I knew they have one of the smallest gague cannuals. This could be reason for delivery problems past 2-3 days of wear.

I routinley change every three. My advice, don’t wait until your sugars are high before you change your site.

Best Regards

By: CALpumper

CALpumper — Thu, 27 Mar 2008 23:10:11 +0000

My first experience with customer service for my pump (Animas), I received an error while out to lunch during the work day. My friend let me use his cell phone to call the 800 number and they were very patient with my while I panicked. Everything worked out fine, just needed a “reboot”. My first experience was when the monitor went wacky, I called customer service and told them what I was seeing. I said I can still read it, everything else is working and it is delivering insulin. They still sent a new one overnight.

And last week I dealt with 5 days in a row of consistent 200s. Then all of a sudden, 50s and 60s in the morning. I went through the same list Amy. Came down to one thing, the human body. Throw in that I am a woman and there was my answer. Once a month can be fun for us, really….

By: Art

Art — Thu, 27 Mar 2008 21:39:33 +0000

I was the first person in Virginia to receive an Omnipod. I have found no better customer service organization than Insulet. They even have a sense of humor. When one pod very early on went bad for some unknown reason and was alarming quite loud, and since most the reps knew who I was at that time, it is a long story, knowing that I had just relocated to Powhatan, Va from San Francisco, they suggested I take it out in the woods and just shoot it to quite the pod down. Then I learned the importance of a heavy duty paper clip.

By: Kristin

Kristin — Thu, 27 Mar 2008 18:53:50 +0000

Just to echo Nelson’s comment, I have had very good experience with Smith’s Medical (Deltec Cozmo) customer service! In my first three years with the pump, I never had any pump failure. But recently got very strange emergency signals with the pump powering down randomly. I spent an hour on the phone with a clinical support person– and when we together could not solve the problem, then a new pump was sent out immediately. The support person’s wife uses the pump- so it was very clear that he understood all aspects of the pump and how important it was to get a new one immediately!

Sorry to hear about bad experience with ineffective insulin– what a frustrating experience!

By: Nelson Sherry

Nelson Sherry — Thu, 27 Mar 2008 17:08:02 +0000

This isn’t too much of a “test”, but, just yesterday I called Smith’s Medical to see about getting my son’s Cozmo pump replaced because the cap to the battery compartment hasn’t been working right since the day we got it almost a year ago. This isn’t the problem that Smith’s has recently sent out notices on, but something else. Obviously, I’m not too overly concerned about this problem since I haven’t don’t anything about it previously, but the Smith’s support person was very personable, collected all my info very thoroughly and insisted on sending out a new pump in my son’s prefered color overnight. It took all of three minutes on the phone. Smith’s grade for this assignment – A.

By: mollyjade

mollyjade — Thu, 27 Mar 2008 17:07:59 +0000

THREE bad vials? That’s horrible.

By: Erin

Erin — Thu, 27 Mar 2008 16:30:53 +0000

When I upgraded from the Cozmo 1700 to the 1800, the new pump wouldn’t work, but Cozmo rep I talked to that Saturday morning was very helpful and got a new one overnighted to me as soon as we figured out what the problem was.

I was recently in the mountains, and after playing in the snow for about an hour, I had a string of highs. It took me about two hours to realize that my blood sugar was climbing because the low temperature outdoors had rendered the insulin in my pump inactive, but that was a nerve-wracking two hours. Fortunately once I figured this out and changed out the cartridge, my numbers were back to normal within two more hours.