Bayer Contour TS Test Strip Recall

A quick public service announcement — because it’s 10:40pm on a Saturday night and I have nothing better to do. Just kidding (sort of ;) Contour_ts_recall

Do you use Bayer Diabetes’ new Contour TS glucose meter? If so, check out this timely test strip recall announcement: “The company identified a manufacturing issue with test strips from specific lots that could result in blood glucose readings with a positive bias that is outside of our product specifications. Test results may demonstrate results 5 -17% higher.”

So you may be doing better than you think?! Kind of a double-edged sword, ay?

Anyway, the recall applies only to specific lot numbers of Contour TS (Total Simplicity…) strips, and does not affect the strips used with any other Bayer meters, such as Ascensia Contour or Ascensia Breeze2 systems.

“Please call your Bayer customer service phone number (in the U.S., call 1-800-348-8100) to return any affected bottle of strips and to get a replacement.”

Good night and good luck.


8 Responses

  1. Ann
    Ann December 23, 2007 at 12:53 pm | | Reply

    The link you give for “specific lot numbers” is actually for product code numbers. Information on lot numbers can be found on the recall announcement and are pasted below.

    The lot numbers can be found on the bottom of the box and on the side of the bottle containing the strips. The affected lots begin with WK followed by the characters 7D, 7E, 7F or 7G and then followed by a series of other numbers and letters (for example WK7ED3E52C). Only bottles of test strips with the characters 7D, 7E, 7F, or 7G in the third and fourth position in the sequence are affected. Bottles with a lot number including 7J through 7M after WK are not affected and need not be returned.

  2. AmyT
    AmyT December 23, 2007 at 4:26 pm | | Reply

    OK, thanks for the detail Ann.

  3. david
    david February 9, 2008 at 7:50 am | | Reply

    Any advice on the cheapest place for an uninsured to buy countour test strips. or perhaps switch to a cheaper tester with less expensive strips. thanks

  4. Ken Bower
    Ken Bower March 18, 2008 at 8:02 pm | | Reply

    I have a new Bayer Contour, and it continuously reads high. Has Bayer solved this problem yet? Can I get the Test Strips replaced?

  5. Justus
    Justus April 13, 2008 at 11:47 pm | | Reply

    I am in india. Any store is available in chennai.

  6. crinckle
    crinckle July 20, 2008 at 9:17 pm | | Reply

    Hi Justus,
    Am at US and am planning to buy a diabetes monitor for my uncle in India.. was wondering if strips and any other customer services are accessible in Chennai.. All suggestions welcome.

  7. Carol
    Carol March 24, 2009 at 7:42 am | | Reply

    I am deeply interested when I buy Contour TS strips in Poland all strips work with German or USA origin glucosemetter as well?

  8. Srin
    Srin May 16, 2011 at 10:19 am | | Reply

    want to know whether you have customer service in Chennai – India.
    If yes send me the contact details

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